When using www.bristlerefresh.com’s refillable toilet brush products or services, you may have questions or issues that require special attention. To help you better understand our terms, policies and services, here are some frequently asked questions and their answers. Please note that this guide is intended to provide general information and does not constitute legal advice. If you have any further questions or need specific legal guidance, please contact our customer service team directly.

1. Product Compatibility Questions
Q: Is my toilet model compatible with your refillable toilet brush?
A: We have designed a range of refillable toilet brushes that fit most standard toilet models. However, due to the diversity of toilet designs, we recommend that you refer to the size information on the product details page before purchasing, or contact our customer service directly for personalized advice.

2. Return and Exchange Process
Q: If I am not satisfied with the product I purchased, how should I return or exchange it?
A: According to our return and exchange policy, you have the right to apply for a free return within 7 days of receiving the product (the product must be kept in its original condition, unused and intact packaging). Please visit our website, log in to your account, find the order details, and follow the online return guide. Once the return application is approved, we will provide the return address and further return instructions. The exchange service is based on product quality issues, please contact customer service for details.

3. Privacy and Data Security
Q: How do you protect my personal information?
A: We take your privacy protection very seriously. Our privacy policy details how your personal information is collected, used, stored and shared, and how you can exercise your privacy rights. We use industry-standard security measures, including data encryption, access control and regular security audits, to ensure the security of your information.

4. Shipping and Logistics Issues
Q: How long does it take for my order to be delivered? How can I track the order status?
A: Delivery time varies by region and selected delivery method. Once the order is shipped, we will send a shipping notification containing tracking information via email. You can use this information to track the order status on the corresponding logistics website. If there is a delivery delay or any problem, please contact our customer service immediately.

5. Price and Payment Issues
Q: Does the price I see include taxes and shipping costs?
A: All prices displayed are the prices of the products themselves and do not include applicable taxes and shipping costs. Taxes and shipping costs will be automatically calculated and added to the order total at checkout based on your shipping address and selected shipping method.

6. Warranty Policy
Q: What is the warranty period for your replaceable toilet brush? How do I apply for a warranty?
A: Our products have a limited warranty service. Please refer to the warranty on the product packaging or our official website for the specific warranty period and terms. If you need to apply for a warranty, please provide proof of purchase (such as order number, invoice) and proof of product problems found during the warranty period, and contact our customer service for further warranty process guidance.